Returns & Repairs
Returns & Exchanges
We're committed to your satisfaction and stand behind the quality of everything we sell. If you're not entirely happy with your purchase for any reason, we'll happily arrange an exchange.
Please note, we don't offer refunds for change of mind, so we always recommend choosing carefully — but refunds and store credit may be considered on a case-by-case basis.
To arrange an exchange or discuss an issue with your order, contact us on 06 359 0288 or info@cameronjewellery.co.nz.
To be eligible for a return, your item must:
- Be in its original packaging
- Be in reasonable, unworn condition
Damaged in Transit
If your item arrives damaged due to the courier service, we'll replace it within 10 working days of being notified and receiving the damaged item back. All courier costs for the return will be covered by us — this one's on us, not you.
Order Cancellations
Once your order is confirmed, we're unable to cancel it. You'll receive a confirmation email as soon as your order is placed — from that point, your payment will be processed and your item shipped to you, so please make sure everything's correct before confirming.
If you believe your order was placed in error, contact us straight away on 06 359 0288 or info@cameronjewellery.co.nz and we'll do what we can to help.
Repairs
We repair jewellery on-site, right here in our workshop — so you can speak directly with the jewellers doing the work. Whether it's a resize, a chain repair, a soldered clasp, or something else entirely, no job is too small or too complicated.
Our repair services include:
- Ring and bangle resizing
- Chain repairs
- Soldering broken earrings, clasps, and settings
- Rhodium plating (available Wednesday mornings, $70 per ring)
If your piece was purchased from us, ring resizing is always free — any time you need it.
Questions?
Contact us on 06 359 0288 or info@cameronjewellery.co.nz — we're always happy to help, so please ask.